Tanya Brody

Copywriter | Marketing & Optimization Consultant | Customer Advocate

  • Home
  • About Me
  • Services
  • Samples
  • Blog
  • Newsletter
  • Courses
  • Contact Me
    • Privacy Policy
    • Terms and Conditions
    • Share My Quiz on Social Media

Fanning the Flames of Your Buyer’s Journey – Or Why Your Potential Customers Aren’t Buying Right Away

May 15, 2023 by Tanya Brody Leave a Comment

Fire
Fire


You’ve put together social media and PPC campaigns to promote your product or service. You’ve sent out emails. You’ve built landing pages and sales pages.

You’ve got an email capture form on every page of your website. You’re offering a lead magnet/downloadable freebie or a coupon to get people to opt-in.

You’re doing everything right. Everything all of the marketing gurus and the blogs say you should be doing.

But no one’s buying.

No one is coming into your store, coupon in hand. No one is clicking your “Buy Now” buttons. No one is calling for an estimate.

“Why?” You scream. “Why aren’t you people buying? I’m doing everything right! You’re supposed to respond like Pavlovian dogs, according to everything I’ve read, and seen, and paid obscene amounts of money to learn the secrets I have to offer…”

Really?

Why should they buy? Is your customer poised and ready to buy anything and everything they see, hear about or try? Or is your customer overwhelmed, even jaded by the amount of advertising they see every day?

See, everyone, regardless of what problem they need to solve, has a point at which that problem is foremost in their minds. I like to refer to it as being that thing that is on their desk and ***ON FIRE!!!*** (Yes, the emphasis is deliberate. Because that’s how your customers feel.)

That’s the point when they finally come into your store or click your buttons, or email you to ask questions. Truth is, your customer may be genuinely interested. They may just not be ready to buy.

“But why?” I hear you pout. “Why aren’t they ready to buy? I do all the right things. Dammit! They should just buy!”

Yes, they should. But they have to be at the right place on their buyer’s journey.

The what?

The Buyer’s Journey

There’s something called the buying cycle, or the buyer’s journey. Everyone goes through this cycle (including you) every time they make a purchase.

It has 4 basic phases:

  • Awareness: A potential customer becomes aware of your brand and your product.
  • Research: A potential customer researches your product to see if it will solve their problem.
  • Consideration: A potential customer weighs your product against others to determine if your product is a better solution than others available on the market.
  • Purchase: A potential customer buys your product and becomes an actual customer.
Buyer's Journey

Until your potential customer reaches the consideration and purchase phases, nothing you do will affect their desire to click that buy button or hand over their credit card.

Another way to think of the buyer’s journey is to look at it in terms of how “aware” your potential customer may be.

Gene Schwartz, legendary ad man and copywriter chronicled the 5 stages of awareness of the average potential customer:

  1. Unaware – Having no clue there is even a problem in their lives.
  2. Problem Aware – Knowing they have a problem but have no idea how to solve it or even where to start.
  3. Solution Aware – Aware there is a solution out there, but not really knowing what it is and where to find it.
  4. Product Aware – Knowing there are products and services out there that will definitely solve their problem, but not sure which one will work best for them.
  5. Most Aware – Knowing which products and services are available and having a good idea of which one will solve their specific problem with the most desired outcome.

The last two to three phases fall into the research, consideration, and purchase phases in the image above. Ultimately, that’s where you need to catch your potential customers in their buyer’s journey.

So what’s a savvy business owner to do? How do you lead your potential customers along this buyer’s journey and to your checkout page?

Funnily enough, you probably have all of that set up and ready to go. You may just need to tweak it a bit.

Becoming the Guide

It doesn’t matter how hard you try. If people aren’t ready to buy, they’re not going to respond to all of your advertising, follow-up and selected promotions. Your customer has to have a problem. They have to need something. And until they need something, you’re not the solution to their problem.

So how do you fan the flames of your buyer’s journey? How do you make things so hot that they just need to make that purchase or sign the contract to engage your services?

You guide your potential customers along every step of the buyer’s journey.

I’m going to get a bit geeky on you for a moment.

Joseph Campbell, the famous anthropologist, documented something called the “hero’s journey.” If you’ve seen Star Wars (preferably the original trilogy) you’ve seen this journey in action. This is what the buyer’s journey is based off of.

At the start of their journey, the hero must receive the call to adventure, refuse the call and then meet their mentor, the person who guides them along their journey to their final victory or accomplishment. In Star Wars (the original trilogy), the hero is Luke Skywalker. The guide is first Obi-Wan (Ben)Kenobi, then Yoda.

In the buyer’s journey, your potential customer is the hero. You are the guide.

Yoda sitting in his seat on the Jedi council being the guide - buyer's journey

Really.

A lot of companies make this mistake. They assume they are the hero in the buyer’s journey. They position themselves as the hero in all of their marketing, which turns off the buyer completely.

If you want to get the customer, you are the mentor. Your job is to help the buyer to find their destiny. Which is ultimately your product or service. So channel your inner Yoda and learn to guide your potential customer to their ultimate destiny; becoming your customer.

Fanning the Flames of the Buyer’s Journey

I always joke with my clients that until their marketing needs are on fire on their desk, they don’t think of me. So I keep tossing matches at their desk until they pay attention. This isn’t far from the truth in terms of the buyer’s journey.

This is true for any potential customer of any type. Whether you’re a brick-and-mortar shop, an online retailer or provide a service (like I do) you have to consider where your potential customer is with their buyer’s journey and fan that flame.

Your potential customer isn’t going to come into your shop and buy a shirt until they need a shirt. That has nothing to do with you. You can’t casually spill wine all over their best dress shirt to increase their need. That would be rude and unconscionable, not to mention impossible in most situations.

But you can gently remind them of your existence (toss matches) until they realize that they need a new shirt. And as I mentioned before, you already have most of this in place.

Here’s how:

  • Retargeting: Facebook, Google Search and Google Display Network all allow you to retarget ads to anyone who has visited your website. The allotted times vary, but each has a minimum of 30 days. This is a great way to keep your product or service top-of-mind.
  • Email autoresponders: You should have a welcome sequence for every email address you collect. Emails can be as close together as once a day or as far apart as 3-4 days, depending on what you’re selling. Five emails is a standard sequence, but you can use more or less, depending on your buying cycle. Each email should guide your potential customer along their buyer’s journey.
  • Nurture emails: Once a potential customer has gone through your email autoresponder/welcome sequence, they should be added to your newsletter or regular nurture email list. That way you’re still showing up in their inbox on a regular basis.
  • Coupons and discounts: Your customer may not take advantage of the deal you’ve offered right now. But keep offering. Sooner or later, they’ll need your solution and take advantage of your offer.

Here’s a really important tip;

Help, Help, Help, Sell.

This advice was given to me years ago by Nick Usborne, a well-known web copywriter and marketer. He promotes the idea that to get customers, you have to give them something in return.

You don’t want to overwhelm your potential customers with opportunities to buy. This is a very common mistake and one that has caused me to unsubscribe from many email lists.

You must give to receive. Give your customers useful information. Give them a reason to trust you, your product and your brand. That way, once they’ve reached that point of comparison and purchase, you’ll be the one they turn to for that solution they’re seeking.

You have to build a relationship where your subscribers know, like, and trust you before most of them are willing to shell out their hard-earned cash on whatever it is you’re selling.

Help your potential customers do their research by directing them to appropriate blog posts that will convince them you’ve got the right solution to their problems.

Commiserate with them and show them how you’ve already solved the problem they’re having.

Become that trusted expert that demonstrates your knowledge about their problem and shows them the clear steps they need to take to solve it. (Including using your product or service as one or more of those steps.)

Giving your subscribers valuable information that they can use, even if it is part of your sales pitch, builds that relationship and helps fuel that fire.

Your Customer’s Need – On Fire

Sooner or later, your diligence will pay off. But you need to be patient. Someone may have downloaded your case study or coupon, but they may take a while to purchase.

The most important thing to remember in marketing is that people are incredibly distracted. They have a lot going on in their lives. Until you’re top-of-mind, they’re not going to pay attention to you or your marketing.

Meanwhile, you just keep flicking helpful matches at their desk until it does catch fire. Then you’ll get the results you’re looking for.

Nurture Emails Are One of the Best Ways to Flick Those Matches

Of course, the best and easiest way to deliver all of that valuable information I mentioned above is through regular nurture emails.

And while I’m certain if you were face to face with your potential customers, you’d be able to give that information easily, you may freeze up if you have to actually sit down and write something (gasp)!

Fear not!

The truth is, everyone has a nurture email type they’ll open, read, and buy from.

You just need to know which one is best to fan the flames of your subscribers’ need and desire. Then writing those weekly nurture emails will be easy as flicking those matches.

You can find out which nurture email type will ignite that fire in your subscribers’ hearts by clicking on the button below to take my 60-second quiz.

DISCOVER WHICH NURTURE EMAIL TYPE IGNITES YOUR SUBSCRIBERS’ FIRE NOW


I promise, once you start that fire, it will burn until they absolutely have to buy to quench the flames.

This post was originally written in July of 2016 and recently updated with new, more relevant information.

Filed Under: Good Business Practices Tagged With: Buyer's Journey, Copywriting, customer persona, entrepreneur, small business owner, your business, your customer

Success and Failure – Why We’re All Afraid of Both

January 21, 2019 by Tanya Brody Leave a Comment

success and failure

Everyone understands having a fear of failure. It’s something instilled in us from childhood. We’re punished if we do something “wrong.” We’re ridiculed if we try something and we don’t succeed.

Many people don’t understand how they can be afraid of success.

But it’s true.

Success can be just as scary as failure, sometimes for the same reasons.

This blog post is all about the correlations I see between success and failure, and our very human fear of both. It’s also about how we can overcome those fears so we can learn from our failures (which we will all have) and enjoy our successes, large and small

First, let me make something clear. I am not a psychiatrist, a psychologist, or a therapist. I have not studied the human brain in any fashion. I am a marketer. I observe, and play on, human emotion. (Don’t judge, it’s how everyone in marketing makes their living.)

Everything I am going to say in this article, unless it is quoted, is based on my own experience and opinion. Please don’t take this as gospel.

Please do consider what I say here in terms of how you see success and failure, and how your fear of both may be holding you back. This is especially true if you own your own business. Small business owners and entrepreneurs can be insanely hard on themselves. (I’ll talk more about that later.)

success and failure

How Success and Failure Can Feel the Same

We all have internal fears. This is normal and human. If anyone tells you they’re not afraid of anything, they’re deluded or lying.

Everyone, even the most successful people in the world, has internal fears. Most of these have to do with self-confidence. We all suffer from thoughts like “I’m not good enough to do XYZ” or “What happens if I can’t…”

It is just as scary to imagine success sometimes as it is to imagine failure.

If you’ve ever had a Tarot reading, you’ll know the card in the second to last position in one of the more common layouts is called the “Hopes and Fears” card.

Why are our hopes and fears the same?

Because they’re usually mirror images of each other.

We crave success and all the positive things we think it will bring. But deep down, we know there will be negative aspects as well.

We’re terrified of failing, of being exposed as a fraud or as ‘not good enough.’ Yet failing comes with its own benefits, like being able to look at how you failed and learn from it. Or picking yourself up and trying again (which is scary all by itself.)

Above all, we’re afraid of change. Success and failure both bring change. Sometimes that change can be drastic. For example, there can be as much change in a relationship after you get married as there is if you decide to get divorced.

If there is one thing I’ve learned over the years, it is that change is the one true constant. You can’t avoid it, no matter how hard you try.

And a lot of people do. They refuse to change. They refuse to try something new that would shake up their world. Which in its own way, is an inherent failure.

Why?

That has to do with my next subject.

The Difference Between Success and Failure

I have seen several opinions on this, both in my reading and from my own experiences. I’ll share a few of them here.

One theory on the difference between success and failure is that success involves risk.

I’m sure you’ve heard the saying, “You’ll never know unless you try.”

This is true. You won’t know whether you can do something unless you try.

A lot of people are so afraid of failing, so afraid of change, they’ll never take the first step to find out whether they might succeed.

Deciding to try is a risk in and of itself. If you take that risk, you’ve already achieved a small success, even if you fail in the long run.

For instance, if you audition for a play you may not make it into the cast. But getting up to perform in front of anyone who is going to judge you for any reason is intimidating.

Famous actors talk about how much they hate auditioning, because someone might say “No, you’re not what I want.” When it comes right down to it, the actor hasn’t failed if they aren’t cast for a part. They just don’t fit the image the director had in their mind.

My point is, just by putting in the effort to audition, you’ve succeeded. And you’ve learned something in the process from this perceived failure. You’ve learned how to get up in front of someone and be judged. (Which can be terrifying.)

I think this is one of the big reasons success and failure feel the same. There are small successes hidden inside every failure. You may not feel successful at the time, but because you took a risk and because you learned something by taking the risk, you succeeded.

The converse is also true. Many of us feel like failures, even when we succeed beyond many people’s wildest dreams.

This brings me to my second theory on the difference between success and failure.

Our goals.

Many fantastically successful people still feel like failures.

Why?

Because they haven’t achieved their goals.

Therapists, success coaches, etc. recommend writing down your goals so you can look back later to see if you’ve achieved them.

If you set your goals ridiculously high (which many of us do) or if you’ve achieved so much that you have to stretch your goals even further, it may feel like you’ll never reach the level of success you truly want.

Goals are an incredibly useful way of measuring our success, or failure.

For instance, my goal for today is to get this blog post finished and posted. Not a huge, unachievable goal. Once I’ve done that, I can say I’ve achieved success because I’ve reached my goal.

However, this small goal is part of a much larger goal involving starting a new business venture.

Even though I’ve achieved my goal for today, (which I will have done if you’re reading this on Monday, January 21st, 2019) I still feel like I have a LOOONNNG way to go in hitting that ultimate goal.

I won’t say I feel like an abject failure because I haven’t reached that goal yet. But I don’t feel like a raving success yet, either.

But, as I’ve pointed out, I have achieved a small success. And this small success will lead to other small successes. These will accumulate and finally result in the success of reaching my ultimate goal.

For anyone who is wondering, that ultimate goal is a course to help small business owners build a strong foundation for their businesses, so they achieve the success they’re looking for in the short and long term. (See why I’m writing about success and failure today?)

If you’d like more information about this course, please opt in for the content upgrade at the end of this post and I’ll make sure you find out about the course when it’s ready. (Opt in anyway, there’s some cool stuff that comes along with the content upgrade.)

This brings me to my third theory on success and failure.

Mindset.

henryford1-2x

This quote from Henry Ford has always struck me as one of the truest statements ever made.

If you believe you can do a thing, you’ll do it.

If you believe you can’t do a thing, you won’t.

Either way, you’re right.

Having a positive mindset may be the most important difference between success and failure.

If you don’t believe you can, if you don’t believe in yourself, you’ll always look for ways to fail, or ways you have failed.

If you do believe you can, if you do believe in yourself, you’ll look for ways to succeed, or for ways you have already succeeded.

We all do both.

I know I regularly look back on my life and find failures left and right.

However, I also see the myriad ways I’ve succeeded. I have even written lists of my accomplishments to show myself how wildly successful I have been.

More importantly, I’ve made an effort to learn from my failures. Even to the point of analyzing them to see where I can improve next time and what I can genuinely consider “my fault” and can control vs. circumstances I have no control over.

I’d like to point out that I’m not talking about the “positive mindset” most of think of when we’re told to “be more positive” as in be more cheerful and happy.

I’m talking about deciding to work toward a positive result instead of a negative one.

We’re all going to have bad days where we hate everything and we’re convinced that everything we touch, fails. Welcome to being human.

To me, the difference is making the effort to change that feeling instead of wallowing in it. Making that effort is what leads you to success, even if they’re small successes at first.

Putting It All Together to Achieve Success

Can I quantify how I’ve achieved success?

Candidly, no.

But I can tell you some of the things I’ve done that have worked. And I can also retell ideas I’ve heard elsewhere and am currently putting to good use myself. (I’ll let you know if they worked later.)

Here are the 5 steps I recommend to achieve success.

1. Take Risks

No really. Take risks and stretch yourself.

In that way of “you’ll never know if you don’t try,” try. Find out if you can. If nothing else, you’ll have an answer and you’ll stop wondering.

I think we can all safely say there have been things we’ve tried in life where we’ve decided that this was a horrible idea and we never want to do it again. (Eating liver comes to mind for me, especially after I found out what it does in 10th grade biology class.)

When you take risks, you do more than answer the question of whether or not you can.

You set yourself up for success or failure (which is a risk in and of itself.) If you succeed, then hey, you did it! Go you! Keep going and see how much more you can achieve.

If you fail, step back and figure out what you learned from this failure. Even if it was “I hated this experience,” you’ll know how to avoid that in the future. You’ll probably learn a lot more than that, which will give you information to use when you take future risks.

2. Assess the Experience

Go beyond, “That was awesome, I want to do that again!” Or “Well, I’ll never do that again.”

Sit down and think about the entire experience. Go through everything good and everything bad about what you’ve done and learn from it.

Military units do this when they’re practicing maneuvers. It helps them look at how they can perform better next time.

Marketing departments do this as well. It really helps to look at a campaign after it’s finished to see what went right, what went wrong and how you can make it work better next time.

3. Set Goals for Yourself

Sit down with a piece of paper and pencil and write down your goals.

As mentioned earlier, this is a highly recommended activity by those “in the know” and studies have shown that people who write their goals down are more likely to reach them. If nothing else, it’s in black and white, where you can go back and read it every once in a while. Once you’ve reached a goal you can cross it off. (Always a good feeling.)

And to go back to point 1, make your goals risky. If your goals are easy to achieve, what is there to motivate you to achieve them?

A goal is something you should have to work to reach. Otherwise, what’s the point?

4. Cultivate a Positive Mindset

Not the “be happy and cheerful” nonsense that many people espouse. If you are happy and cheerful, go you. Nothing wrong with that and we need more happiness in the world. But I don’t want to force you to do that if it’s not how you work.

I’m talking about making the concerted effort to work toward positive results in your life.

Some of this ties into your goal setting. For instance, set goals that make you happy or excite you. More importantly, set goals that matter to you, not to someone else. These are your dreams and aspirations. Don’t let someone else create those for you.

The rest of it does require having a positive attitude and being willing to put in the time and effort.

I have this thing about doing the dishes. I hate doing the dishes, especially if I have to do them by hand.

But once I start doing them, I always find it to be peaceful and meditative. I take the time to listen to the radio, music, or catch up on marketing podcasts. I enjoy the feel of the water on my hands. When I’m done, I always have a feeling of accomplishment. And it’s one more thing I can cross of my list.

When I cultivate that positive attitude toward doing the dishes, or anything else, I am more likely to do it. If I achieve that success, I’m more likely to keep doing it.

This is the “positive mindset” I’m talking about. One where you find the good in whatever it is you’re doing and make it a win, instead of a chore.

When you can work this into every aspect of your life, you’ll have a much easier time being successful, because the small wins will build up and become larger and larger successes.

Silly, I know, but it’s worked for me and for others I know.

5. Measure Your Success

Look back at your life and examine your successes.

Write them all down. (Yes, this part is important.)

Having a record of the times you’ve succeeded really matters, especially when everything feels like it’s falling apart around you. That’s when you take this list out and remind yourself that you have succeeded in the past. (Then you invoke that positive mindset I talked about above.)

As you achieve new successes, add them to your list.

You will always need to set new goals as you reach your old ones. But showing yourself what you’ve achieved will keep your sense of self-worth and accomplishment buoyed up. This is especially important when that new goal seems impossible to reach. You can remind yourself that you’ve done it before, you’ll do it again.

Goals - success and failure

How Does This Matter to Small Business Owners?

Many of us work by ourselves, which can feel like working in a vacuum. There is no outside input on what we’ve achieved, so we don’t know whether we can call ourselves “successful” or not.

This can be incredibly frustrating. It can also cause us to be incredibly hard on ourselves and become our own worst critics. (Especially if no one else is showing us how we’re succeeding.)

Following the steps above will help you feel like you’ve achieved the success you’re looking for. It will also show you where you can improve so you can grow your business into the thriving, profitable entity you want it to be.

I’ve put together a more detailed list of these steps, including clearer instructions on how to act on each of them. Click on the button below to download your copy so you can track your own successes and learn from any failures that may happen along the way.

Again, you’ll also get information on the small business course I’m building, once it’s ready.

I hope this helps you achieve success in your business.

Tell me about your successes, and what you’ve learned from your failures, in the comments below.

Filed Under: Business Tools Tagged With: entrepreneur, Follow your dreams, Promote Your Business, small business owner, your business

How Well Do You Adapt to Change in Your Small Business?

March 8, 2018 by Tanya Brody Leave a Comment

Adapt to change

The only true constant is change.

This is one thing I’ve learned over and over again in my life, and especially in my businesses.

Having some ability to adapt to change is necessary for every small business owner.

Maybe one of your suppliers runs out of, or stops making, a part you need for your product.

Maybe federal regulations change your ability to import a necessary ingredient.

Maybe the partner or spouse of a person who is critical to the functioning of your business gets an offer to work somewhere fantastic, but that offer requires them to move, taking your critical person with them. (And that “critical person” could be you.)

Adapt to Change

There are all sorts of situations that cause change in your small business. The real question is, how quickly can you adapt, so you can keep moving forward?

This is one of those weird situations that you can’t really “plan” for but you do need a “backup” in place when it occurs. However, you rarely know what that backup may be, because typically, you have no idea what change is coming your way.

Knowing This, How Do You Adapt to Change in Your Business?

For a business that creates a product of some sort, you either find a new supplier, or you learn to make that part yourself. Sometimes, you have to create that new supplier, by going to a company that already makes something similar and asking them to modify their process to make your part.

If an ingredient in a recipe becomes unavailable, you either find a new place to get that ingredient, or you find a new ingredient. Sometimes you have to go as far as changing your menu.

When you’re a freelancer, change usually involves a sudden increase or drop in your work. This is either because of an increase or decrease in the number of clients you have, or in the amount of work they’re sending you.

(By the way, the following is also true for businesses that produce products, just change clients to customers and work to sales.)

If you suddenly have more work than expected, you spend a lot more time working than you had intended. Sometimes this involves pushing back other clients’ projects, or your own work. Times like these are great in terms of income, but they can be frustrating with regards to your personal life.

The alternative is to find another freelancer you trust to do the work for you. Then you review the work before it goes back to your client to make sure it’s done to your standard. Sometimes this works, sometimes you end up redoing the entire project, and you have to pay someone else for work that isn’t up to snuff.

Again, if you have enough work (and therefore money) coming in, it’s usually worth it.

When you suddenly discover that you don’t have enough work coming in, you have to hope you’ve put the right systems in place to make up for that.

The first place you typically turn when you’re a freelancer is to your email list.

You do have an email list, right?

If not, you should.

Here’s a post on why you should have an email list, how to set one up, grow it, and what to write about.

Using Your Email List as Part of Your Adaptation Strategy

Why do I encourage you to use your email list first?

These people all know you (hopefully because you’ve been emailing them on a regular basis). More importantly, at some point they’ve all said “yes” to something you’ve offered them. They’ve opted into your email list and expressed interest in your product or service.

email list

Everyone on your email list is what’s referred to as a “warm lead” in the sales world. They know your name (or your business’s name) and they have some inkling of what you do. They may have worked with you before or bought your products.

This is the best place to start when you need to increase your workload.

And you can do it with a simple email that looks something like this:

Hey Samantha,

Tanya Brody here, you contacted me a while back, asking about my availability for an upcoming project. Unfortunately, I had to turn you down at the time. But things have changed since then, so I’m writing to let you know some time has opened up in my schedule in the next couple of months.

If you’d like to discuss that project, or different one, please schedule an appointment with me by clicking on this link. It will take you to my Calendly page, where you can choose a time at your convenience.

I look forward to the opportunity to work with you in the near future.

Cheers,

Tanya

Obviously, if you’re a business making a product, you’d adapt this email to invite someone to try your product (or to buy another one, or an additional product).

If you’re a service-oriented business, you can offer a coupon for a discount on the price of the first service. If you’re courting customers who haven’t come in lately, you can do the same thing, but phrase the email so you’re offering them the discount for their next service.

What I’m trying to say here is, your email list is a very valuable asset, so make sure you use it when you need to increase your business.

Get the Word Out on Social Media

Social media is a great way to let the world know that you suddenly have time on your hands and you’re looking for clients. One quick post and you can reach hundreds of potential clients.

Social Media

Ideally, you have a Facebook page, a LinkedIn profile, an Instagram account and a Twitter account for your business. (In the interest of full disclosure, I only have the Facebook page and the LinkedIn profile. I was going to make a business-only Twitter account, I just never got around to it. And I don’t do Instagram.)

If you don’t it’s still an effective way to spread the word via friends, family and those people you only know in the digital world.

Most people post about their daily lives. That includes changes in their work status. I’ve seen hundreds of people successfully land new jobs shortly after losing theirs. I’ve also seen freelancers fill up their schedules quickly by announcing they have time available.

When I started my freelance copywriting business, I wrote a post about how supportive my community was as I was starting. It all started with a “vaguebooking” post I put on Facebook and turned into an incredibly long and amazing post of people saying, “I’m so sorry to hear this” or “you can do this” or “hey, these folks are looking for a copywriter.” Check it out at the link above.

If you reach out to your social media community, you’re sure to get a positive response. You may not get work immediately, but word travels fast and you may have new clients knocking on your virtual door, saying “Hey, such and such person mentioned that you have time available to take on a new project…”

Again, for those of you with more traditional businesses, you can also announce your special, discount or other exciting news on social media to get customers in the door.

Update All the Online Profiles

This is a tactic particular to freelancers.

Because there are so many freelance job boards, bidding services and places to promote yourself as a freelancer, you need to go update your profiles. Yes, all of them. At least the profiles where you’ve gotten work in the recent past.

online profiles

This is just another way of letting your clients know you’re available to take on more work.

For some of these services, you’ll just have to go in and change your status to available or post something saying you’re taking new clients. For others, you’ll need to look through the long lists of jobs available, make bids on those jobs and hope yours gets accepted.

These freelance websites are not my favorite way to get work, but they are effective when it comes to making sure the bills are paid.

Continue to Make Sure You Have the Ability to Adapt to Change

You will always encounter changes in your business. The more prepared you are to weather them, the better off you’ll be. And to be completely candid, if you can’t handle change, you may not want to run your own business.

That’s why you’re better off preparing for it whenever you can. When you can’t, make sure your business is agile and adaptable enough to survive whatever comes your way and thrive, once the crisis is past.

If you haven’t guessed yet, all of this is a very long-winded way of me announcing that I suddenly have time in my schedule. I am still working for FunnelDash, but my position has been reduced to part-time. I work for them on Tuesdays and Wednesdays now. The rest of my week is up for grabs.

I am looking for clients to fill in that gap.

If you have a copywriting project coming up in the next few months, please schedule an appointment with me by clicking on the button below.

Appointment Button

I am also offering a new business development and marketing consultation service. We meet weekly or monthly and I walk you through the process of setting up and marketing your business. I’ve done this for a few people now and they’ve found it very helpful. More about this service in next week’s blog post. (You’re welcome to make an appointment to find out more about it in the meantime.)

For those of you on my email list, you’ll be getting an email similar to the one I wrote above.

For those of you who are friends with or follow me on social media, you’ll be seeing posts soon.

And yes, I’m going to go update all the online profiles.

As always, thanks for following along on this crazy journey of mine.

How Do You Handle Change in Your Business?

Tell me about it in the comments. I’m always interested in how business owners weather the ups and downs of their industries.

Filed Under: Good Business Practices Tagged With: entrepreneur, freelance copywriter, nurturing your business, Promote Your Business, small business owner, your business, your customer

Happy Birthday to My Blog and My Freelance Copywriter Business

March 27, 2017 by Tanya Brody Leave a Comment

Happy Birthday to my Freelance Copywriter Blog

Happy Birthday to my Freelance Copywriter Blog

This month marks one full year since I started writing this blog.

I can’t claim I’ve been incredibly consistent, or that everything I’ve written has been perfect, but I’ve kept it up to the best of my ability, as I’m growing my own freelance copywriter business.

It’s been a little over a month since I wrote a status report on what I’m doing. My last one reported that I’d made my goal, without realizing it, months ago. Yay me! Thank you again, all of you, for your congratulations, whether they came in the comments on that blog post, on my Facebook page or Twitter feed, or in a private email. They mean the world to me.

Suffice it to say, things are picking up around here. One of my new clients, a company called FunnelDash, brought me out to the Traffic and Conversion Summit earlier this month. It was fantastic. I met lots of folks, learned more about FunnelDash’s product and had a wonderful time.

Meanwhile, I continue working on projects for other clients and am currently booked through mid-April, if not further out (which is great for me, but hard if you need something done quickly.)

I’m closer and closer to making my goal a regular occurrence, instead of a spike in activity, which makes me even happier. For those of you who are wondering if you can “make it” yourselves, the answer is yes. You can. It takes time and determination, but if I did it, you can do it!

For the record, I’m going to save personal blog posts until the end of the month from now on. They used to come out around the 13th of each month, which is when I started this blog, March 13th, 2016. I don’t want to do that anymore, so, from now on, you’ll have to wait until the end of the month to find out what’s going on in my world.

Ultimately, this blog is not about me. I enjoy reporting in on my progress, and I’ve gotten good feedback from many of you, telling me that I’m an inspiration to those of you who are starting your own businesses, or who have your own businesses and are struggling to make them work.

Really, this blog is about you. If it were up to me, I wouldn’t write a blog post every week. I’ve got a lot going on and sometimes, I feel like I don’t know what to write about. Or I feel like I’m shouting into an echo chamber, writing about the same things everyone else writes about, just from a different voice.

I write this blog for you. All of you. Whether you’re my friends and family who humor me as I walk down this crazy path, or you’re on your own, similarly crazy path and are trudging along with me. I do this for your benefit, not mine.

So, tell me what you want to know. Tell me where you’re having problems and how I can help. Tell me what experiences of mine you want to hear about. I am here to serve you, my fellow small business owners and folks who are kind enough to follow what I’m doing.

Stop behaving like a typical Minnesota audience, who give the polite golf clap and come up to you to tell you that they love what you’re doing, then walk away with a bemused look on their faces. (I grew up in Minnesota, I live here now, and I’ve been a touring musician and performer. I am licensed to say these things.)

Tell me what you like about my blog posts. Tell me what you hate. Tell me what you want to see more of, so I can give it to you. Really. I want your feedback. Either leave it in the comments below or fill out this survey.

I want to help you get to where I am now, and continue on to where I’m going. I want all of us to be successful in our own spheres. (I’m weird like that. I think everyone deserves to make it. Success isn’t a pie that diminishes the more others take. There’s plenty to go around.)

Yes, I’m always interested in helping you be successful by writing your advertising copy. And I’m aware that I can’t handle all of you as clients. I need to sleep occasionally. But I can help you with writing techniques, ideas and marketing advice.

Help me help you. What do you need? What will get you to that next step on your path to success?

I look forward to hearing from you in the comments, or on the survey.

Thanks, as always for following along on my crazy journey as I grow my freelance copywriter business.

Filed Under: 6 in 6 Tagged With: entrepreneur, freelance copywriter, nurturing your business, small business owner, your business

How to Create Your Elevator Speech in 4 Easy Steps

January 19, 2017 by Tanya Brody Leave a Comment

elevator speech

elevator speech

If you’ve ever been in a business course or a course on learning how to ace your next interview, you’ve probably heard of the elevator speech. It’s that 2 to 3 sentence speech that you rattle off to someone you meet, that explains what you do.

Ideally, it’s a concise speech that you can rattle off to a fellow passenger during a short elevator ride. Thus, the name, “elevator speech.” And it should give some reason for what you do, some benefit to the activity. That way, whoever you’re talking to is engaged and asks for more information.

For many small business owners, this can be a major hurdle. A lot of people never get around to doing the simple exercise of creating their elevator speech, because adding that benefit can feel overwhelming.

It’s easy to say “I’m Bob and I make widgets for woodworkers.” It’s a lot harder to explain what benefit the woodworkers get from those widgets in less than 20 words.

Today, I’m going to show you a simple method you can use to drill down from a full explanation of what you do and why you do it, to a one-sentence elevator speech. I learned this method from the amazing Pat Flynn at last year’s Converted conference.

Step 1: Figure Out What You Do and Why You Do It

The first part should be pretty simple for most people. Generally speaking, you know what you do for a living, whether you own a small business or you work for someone else. The “why” part is where many people get hung up, especially small business owners.

Is the “why” supposed to be about why you started your own business? Is it supposed to be about what your product does? Is it supposed to be about why people should use your product or service?

Technically, it’s the third one. But it goes a bit beyond that. It’s what benefit does your product or service give the end user.

If you haven’t figured that out yet, I recommend reading my “Finding Your Why” blog post. It will help you figure that “why” part out.

Step 2: Write It Down

Take between 5 and 20 minutes and write down what you do and why. Be as descriptive as you want, but make it 1 page or less.

I’ll model that here:

I am a freelance copywriter and marketing consultant. I help my clients by taking care of their marketing, so they don’t have to think about it. I offer a wide range of services, including:

  • Website copy
  • Landing pages
  • Squeeze pages
  • Online sales letters
  • Content marketing
  • Blogs
  • Articles
  • E-Newsletters
  • Emails
  • Autoresponder series
  • Case studies
  • White papers
  • Direct response packages
  • Press releases
  • SEO copywriting optimization for websites, blogs and articles
  • Keyword research
  • Site audits
  • AB testing and analysis
  • Refining and improving your sales funnel
  • Email list building
  • Customer conversion – the art of turning website visitors into repeat customers

I work closely with my clients to capture their company voice and work with their overall brand. If they haven’t established those, I help them create their voice and brand, then use them throughout their marketing.

I set up email list building and sales funnels to convert website browsers into life-long customers. I help my clients grow their businesses through well-written content and strategic marketing practices.

Okay, that’s a lot to tell someone in an elevator. Even if you had 40 floors to tell someone all of this, they’d have tuned out a long time ago. The next step is to hone this down to something reasonable.

Step 3: Reduce Your One Page Down to One Paragraph

Yes, editing is hard. All those precious words you just worked laboriously to create, how can you let them go?

Once you get going, it’s easy.

First, take out anything a total stranger doesn’t need to know. A lot of this information may be great for your website, but for a succinct one-paragraph description, it’s too much. As you’re doing this, feel free to change what you wrote originally so you’re happier with the way it sounds.

My single paragraph would look something like this:

I am a freelance copywriter and marketing consultant. I take the burden of marketing off the shoulders of small business owners so they can do what they love best, run their businesses and make their products or perform their services. I offer a wide range of copywriting services to my clients, from website copy and landing page creation to lead and sales funnels. I help my clients grow their businesses through well-written content and strategic marketing practices.

Well, that would be a lot easier for someone to get through during an elevator ride, but there’s not a lot of room for conversation. By the time I finished all of that, whoever was riding with me would want to get off a floor early and take the stairs.

Now, I’ll reduce this down even further.

Step 4: Reduce Your One Paragraph Down to One Sentence

“One sentence?” I hear you cry. “My business is far too complicated to explain in one sentence.”

No, not really. Most people explain what they do in one sentence. If you ask someone “What do you do?” They usually answer with about 3-5 words:

  • I’m a copywriter.
  • I’m a lawyer.
  • I work at a grocery store.

When you add the “why” into that sentence, things can get complicated. The “why” is usually where all the extra words come in.

Take a moment and think about your “why.” If you’ve done the “So What Method” exercise, you should have a pretty good idea of why you do what you do.

My “why” is, I genuinely want to help small business owners grow their businesses. I do that by helping them with their marketing.

I could say something like: “I’m a freelance copywriter and marketing consultant, I help small business owners grow their businesses.” That is what I do, and even a little of why I do it. But there’s not a lot of end-user benefit there.

And honestly, I don’t have to tell people I’m a copywriter. Half the people I meet assume I work for the government in the Copyright Office, which I don’t. I usually say “I’m the kind that writes words for advertising” when I get that response.

I’m going to take the word “copywriter” out of my elevator speech entirely. Instead, I’m going to tell people what I do. Here’s my final elevator speech:

“I help small business owners grow their businesses by writing advertising copy that converts website visitors and leads into customers.”

This sentence tells you who I serve, what I do and the benefit my clients receive from my services.

See, easy.

Thank you, Pat Flynn.

Does this still seem overwhelming to you? Download my Pat Flynn’s Guide to Creating Your Elevator Speech checklist, so you can reference every step as you create your own elevator speech.

DOWNLOAD PAT FLYNN’S GUIDE TO CREATING YOUR ELEVATOR SPEECH NOW

Filed Under: Copywriting Tricks Tagged With: Copywriting, entrepreneur, freelance copywriter, Promote Your Business, small business owner, your business

  • 1
  • 2
  • 3
  • Next Page »

Search

612-730-9828

Categories

Get My Free Guide: 30 Subject Lines to Keep Your Subscribers Opening and Reading Every Email

Click on the button below to get your free guide, including subject lines and writing prompts to stimulate your creativity and build your relationship with your audience.

What People are Saying

I am very impressed by your writing. You have a lovely, flowing style that reads very naturally and hits just the right tone for our audience. As they say, it takes great effort to write pieces that read easily.
- Joan Nyberg, FindLaw Team Lead

Tanya has taken on some projects for CAFÉ, my copywriting agency. Her writing is focused, clear and compelling. She takes the time to understand her subject and her audience – and does an excellent job of finding the prospective customers’ need and appealing to it. I would highly recommend Tanya and her results-driven copywriting.
-- Kelvin Parker, The Entrepreneurs’ Copywriter

Leadpages Certified Conversion Marketer

AWAI Professional Writer’s Alliance

Professional Writer's Alliance

AWAI Circle of Success Member

Circle of Success Member

Copyright © 2025 · Genesis Sample Theme on Genesis Framework · WordPress · Log in